Using Informational Video to Elicit Participation in Online Survey Research: A Randomized Controlled Trial
Using Informational Video to Elicit Participation in Online Survey Research: A Randomized Controlled TrialPedersen, Mogens Jin, Bojesen, A. B., Pontoppidan, M. & Rayce, S. B., 2020, (Accepteret/In press) I : International Journal of Public Opinion Research.
Publikation:Bidrag til tidsskrift ›Tidsskriftartikel ›Forskning ›fagfællebedømtDoes integration of informational video in online survey invitations represent an effective mean for eliciting survey participation? Using a preregistered randomized controlled trial (n = 28,510), this article examines the survey response effects of embedding a link to an informational video in an email inviting people to participate in an online survey. We test the effects of two videos (low-cost and high-cost). Relative to a control group receiving a simple survey invitation letter, neither video have substantial effects on survey response rates, survey initiation time, or survey completion time. Video view counts indicate a likely explanation: Respondents may tend to decide whether to participate already upon reading the invitation letter. Access to informational video does not make a substantial difference
Originalsprog Engelsk Tidsskrift International Journal of Public Opinion Research ISSN 0954-2892 Status Accepteret/In press -2020
Creaming among Caseworkers: Effects of Client Competence and Client Motivation on Caseworkers’ Willingness to Help
Creaming among Caseworkers: Effects of Client Competence and Client Motivation on Caseworkers’ Willingness to HelpGuul, T. S., Pedersen, Mogens Jin & Petersen, N. B. G., 2020, (Accepteret/In press) I : Public Administration Review.
Publikation:Bidrag til tidsskrift ›Tidsskriftartikel ›Forskning ›fagfællebedømtFrontline employees cope with high workloads and limited resources by directing their work attention and efforts toward particular clients. Yet, the role of client attributes in the frontline employees’ efforts to help the clients remains undertheorized and empirically understudied. Using a survey experimental vignette design (2x2 factorial) among 1,595 Danish caseworkers, this article provides new knowledge on how two generic non-demographic client attributes—competence and motivation—shape frontline employees’ willingness to help their clients. We find that both the competence and motivation of the clients affect the caseworkers’ willingness to exert extra time and effort helping the clients. Specifically, caseworkers are most willing to help a client appearing both competent and motivated. Moreover, our data suggest that client motivation is more important than client competence for caseworkers’ willingness to help. We end the article with a discussion of policy implications and directions for future research
Originalsprog Engelsk Tidsskrift Public Administration Review ISSN 0033-3352 Status Accepteret/In press -2020
Question Order Bias Revisited: A Split-Ballot Experiment on Satisfaction with Public Services among Experienced and Professional Users
Question Order Bias Revisited: A Split-Ballot Experiment on Satisfaction with Public Services among Experienced and Professional UsersThau, M., Mikkelsen, M. F., Pedersen, Mogens Jin & Larsen, M. H., 2020, I : Public Administration.
Publikation:Bidrag til tidsskrift ›Tidsskriftartikel ›Forskning ›fagfællebedømtPublic decision‐makers increasingly rely on satisfaction surveys to inform budget and policy decisions. Yet, our knowledge of whether, and under what conditions, this input from public service users provides valid performance information remains incomplete. Using a preregistered split‐ballot experiment among government grant recipients in Denmark, this article shows that the ordering of survey questions can bias satisfaction measures even for highly experienced and professional respondents. We find that asking about overall satisfaction before any specific service ratings lowers overall user satisfaction, compared to the reverse order, while the correlations between specific ratings and overall satisfaction are relatively stable. Also, the question order effect outweighs that of a large‐scale embezzlement scandal, which unexpectedly hit the investigated government agency during the data collection. Our results support rising concerns that subjective performance indicators are susceptible to bias. We discuss how practitioners should approach satisfaction surveys to account for the risk of question order bias.
Originalsprog Engelsk Tidsskrift Public Administration ISSN 0033-3298 DOI Status E-pub ahead of print -2020
Pedersen, Mogens Jin & Favero, N., 2020, I : Public Administration Review.
Publikation:Bidrag til tidsskrift ›Tidsskriftartikel ›Forskning ›fagfællebedømtSocial distancing is an effective means of containing the spread of COVID‐19, but only if we all participate. Who are the individuals who are least likely to adhere to social distancing recommendations, presently and in the long term? Such knowledge is important for policy makers looking to sustain the public's buy‐in to social distancing. Using survey data from a sample of U.S. residents (n = 1,449), the authors show that some demographic factors (gender, age, race, political party) help predict intent to adhere to social distancing. Yet demographic factors are relatively poor predictors compared with individual attitudes and media diets. Public officials should make efforts to inform and persuade the public of the importance of social distancing, targeting media such as television and radio, where audiences are less likely to currently engage in social distancing or are less likely to envision themselves sustaining strict social distancing for several weeks or months
Originalsprog Engelsk Tidsskrift Public Administration Review ISSN 0033-3352 DOI Status E-pub ahead of print -2020
How to Encourage “Togetherness by Keeping Apart” amid COVID-19? The Ineffectiveness of Prosocial and Empathy Appeals
How to Encourage “Togetherness by Keeping Apart” amid COVID-19? The Ineffectiveness of Prosocial and Empathy AppealsFavero, N. & Pedersen, Mogens Jin, 2020, I : Journal of Behavioral Public Administration. 3, 2
Publikation:Bidrag til tidsskrift ›Tidsskriftartikel ›Forskning ›fagfællebedømtThe COVID-19 pandemic is a major challenge facing societies around the world. Citizen engagement in “social distancing” is a key containment measure for curtailing the spread of the virus. But what kind of information should governments use for encouraging social distancing compliance? Using data from a pre-registered survey experiment among US residents (n = 1,502), we examine how five distinct COVID-19 information cues—which each appeal to prosocial motivation and empathy in varying degree—affect people’s willingness to social distance. We find no significant differences across experimental conditions in terms of (a) the duration that respondents are willing to maintain social distancing, (b) intended social distancing behavior, or (c) COVID-19-related attitudes and beliefs. Our findings should not necessarily discourage decision-makers from priming prosocial motivation and empathy as means for promoting social distancing, but they do suggest a current need for more engaging medium than simple textual messages for such appeals.
Originalsprog Engelsk Tidsskrift Journal of Behavioral Public Administration Vol/bind 3 Udgave nummer 2 ISSN 2576-6465 DOI Status Udgivet -2020